To claim the warranty, please contact our customer support team with your order number, product photos (showing the defect), and a detailed description of the issue. Our team will verify your request within 48 business hours and arrange for repair, replacement, or other appropriate solutions at no additional cost (excluding shipping fees for warranty-related returns).

The muxma Free-fit bench comes with a 2-year limited warranty‌ , covering defects in materials, workmanship, and structural components under normal use. This warranty includes free parts replacement for the first year and does not cover normal wear and tear, intentional damage, improper installation, or unauthorized repairs. The warranty is non-transferable and only applies to products purchased directly from our official U.S. independent site.

For in-stock items, standard shipping takes 5-7 business days to the contiguous 48 states. Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress. Please note that delivery times may be slightly delayed during peak seasons.

Yes! We provide free standard shipping for all orders over $399 within the contiguous 48 United States (shipping to Alaska, Hawaii, and U.S. territories is subject to separate rates). Orders below $399 will be charged a flat shipping fee based on your location and package weight.

You can reach our U.S.-based customer support team via two convenient channels: 1) Email: info@muxmafitness.com (response within 24 business hours); 2) Online Chat: Available on our website from 9:00 AM to 5:00 PM Pacific Time, Monday to Friday. We’re here to help with order questions, warranty claims, product usage guidance, and more.

Please report shipping damage or product defects within 7 days of delivery. Contact our customer support with your order number, photos of the damaged/defective area, and packaging photos. After verification, we will arrange for a free replacement or full refund, and cover all return shipping costs for defective items.

We accept all major U.S. credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payment transactions are encrypted and secure, ensuring your personal and financial information is protected.

Nope, No additional sales tax will be charged. All product prices displayed on our website already include applicable U.S. state and local sales tax in compliance with relevant regulations. The total price shown at checkout is the final amount you need to pay, and there will be no extra tax fees incurred.

Yes, you have 30 days from delivery‌ to return the product for a full refund, provided it’s in new, unused condition with all original packaging and accessories. You don’t need to pay for return shipping costs (except for defective or damaged products). Custom-configured bundles are non-returnable.

Absolutely! The muxma Free-fit bench is shipped as a complete unit and requires no assembly upon arrival. After receiving the package, please check if the appearance and performance are intact. Then, store the dumbbells or other exercise accessories you need to use accordingly, and you can start your home active exercise right away.